Support

Upgrades

Thermal Analyzer Upgrades

RT Instruments Inc. offers thermal analysis upgrades for various systems. It is not necessary to discard your out of date instruments due to lack of support or parts. RTI specializes in bringing your out of date instrument up to date with the latest software and interface packages available at a fraction of the cost of replacing the system. For specific instrument requests, email info@rtinstruments.com or call us at 530-666-6700

Services

Laboratory Testing

RT Instruments, Inc. has commissioned several Thermal, Rheology, FTIR, GC/MS, UV/VIS, HPLC, Karl Fisher, Ion Chromatography, Accelerated Rate Calorimeter, Laser Defractive Particle Size instruments to help you catch up or just get ahead.

Call for specific test methods and pricing. Project and batch pricing available.

Instrument Services

RT Instruments, Inc. offers support on a wide variety of instruments. Trained technicians are available for services ranging from troubleshooting over the phone or via email to full-service instrument contracts. Service plans are designed to keep Customer labs of all sizes in working order. See below for some of our most popular Contract options.

Platinum Full Service Agreement

A premium support plan designed to provide you with the highest level of response time along with the most comprehensive protection available in the industry.

• Comprehensive protection which includes all parts, labor and travel to your facility for a period of one contract year. Furnaces, sensors, balance beams, air bearings, transducers, and motors are limited to one set per unit per contract year.
• Revisions and updates for one contract year.
• One preventative maintenance visit per contract year to include full systems check, diagnostics, calibration and systems certification.

Standard Service Agreement

Standard service support package designed to provide you with the necessary coverage of your instrument needs.

• Comprehensive protection for a period of one contract year which includes all standard parts*, labor and travel to your facility. (*Furnaces, balance beams, air bearings are included for an additional cost and limited to one set per contract year.)
• One preventative maintenance visit including calibration and system certification.

**Please note that all service agreements are only provided for instruments that are in perfect working order prior to the execution of the service agreement. Any damage to the products covered under a service agreement that occurred prior to the execution date of the agreement is not covered by the Contract. The Customer is responsible for any cost associated with bringing the product to working order.

***In the event of a customer’s business closure, any existing contracts, agreements, work orders, etc. are nontransferable.

General Preventative Maintenance

One preventative maintenance service visit to include labor, total systems check, alignment, lubrication, measuring/verifying all reference voltages in the electronics and power supply systems, and provide routine maintenance, including running of a standard reference material.

Calibration

One-time basic calibration of instrument. Includes system certification.

Service/Repair

Fast and friendly basic service or repair call to fix instrument problems. Includes hourly labor to perform service requested, parts if needed, and additional shipping when required.

Diagnostics

RT Instruments, Inc. offers multiple avenues for diagnosing instrument problems. When possible, technicians will attempt to diagnose instrument issues via telephone and email support to save the Customer the cost of a service visit. Customers also have the option of shipping instruments to the RT Instruments, Inc. headquarters in Woodland, CA to receive a complimentary evaluation. Once the evaluation is complete, the technician will provide the Customer with the best solution to get the instrument back in working order.

Upgrades

Hardware upgrades for instruments are designed to improve productivity, reliability, and to get older systems operating to more current compliance. Includes replacement of computer control system with upgraded hardware, new interface, and component installation.

Specialized Support

RTI can and will assist with the development of specialized procedures such as IQOQ Procedures, GMP Practices, SOP`s, etc.

Training

System training is available for all products sold and should be scheduled with the Engineering Support Team.

Equipment

Extensive on-hand product line of new and refurbished laboratory instruments is available to satisfy all laboratory environments.

Parts

Extensive on-hand inventory at competitively low prices. Inventory includes many manufacturer`s “hard to get” discontinued items.